Terms and Conditions

Order Fulfillment Times

All orders regularly placed from Monday to Friday (excluding holidays and pre-holidays) by 11 a.m. will be shipped on the same day. Orders placed after that time have no guarantee of departure on the day and will therefore be shipped on the first non-holiday next day. Orders paid by Bank Transfer will always be shipped after the actual credit deducted from the currency of the same. The above times are indicative and may vary during peak season and/or holidays. As soon as the shipment has departed from Our location, an email will be sent to you to inform you of the tracking of the courier and track the shipment.

Transport times

Transportation on the territory is entrusted to GLS or other Express Couriers available according to the cheapest fares, which on average deliver throughout Italy within 24/48 hours. The above times are absolutely indicative and may vary in holiday periods and/or depending on the destination to be reached. In any case, the company TOPOLENA SHOP SRL is not responsible for any delays due to the courier. Transportation is covered by full insurance against theft and/or loss.

IMPORTANT: In order to have a fast and secure delivery you need to indicate the destination address as accurately as possible. It is therefore important to provide the full address of useful information, for example Scale, Interior, Intercom, etc... also always provide a phone number where the courier can contact you before delivery. WWW.TOPOLENASHOP.COM of toPOLENA SHOP SRL is not responsible for any delays and/or missed deliveries caused by incomplete or inadequate addresses provided during ordering. Any delays will not give the buyer any right to claim damages of any kind. However, for any problem we always remain at your disposal to resolve any disputes with the courier.

RIGHT OF WITHDRAWAL:

It is possible to exercise the right of withdrawal (under D.Lgs 206/2005 (and subsequent updates)) by communicating to WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, the intention of not wanting to withhold one or more purchased items and requesting a refund or possible exchange with another item. The notice of the withdrawal must take place no later than 14 (fourteen) calendar days from the receipt of the goods and confirmed within 48 hours recommended a/r or Email with return receipt, through and exclusively through the compilation in all its part of the appropriate RMA form downloadable at the bottom of the page, sending it by one of the following means:

Recommended mail at: VIA MARENOLA, 14, CAMPANIA JULY, 80014, NAPOLI

by email: CUSTOMERCARE@TOPOLENASHOP.COM

At this point the buyer can send by courier with transport costs to his own responsibility the material to be rendered at the following address: VIA MARENOLA, 14, CAMPANIA JULY, 80014, NAPOLI. In order to enjoy the right of withdrawal the product must be returned in the same conditions in which it was received, therefore complete with any packaging, seals, labels, various accessories provided. In the case of this, we reserve the right to charge the buyer a penalty ranging from 60 to 80% of the value of the product purchased. For more information about return rules, see Return policy.

It is not possible to exercise the right of withdrawal in the following cases:

Purchase made for business and/or professional use (purchase with VAT number).

Clothing or footwear worn and/or washed, or without original labels or packaging.

Any product that does not retain the original features and equipment possessed at the time of purchase (for example, the stock of a label or the simple breaking of the package).

If the purchased asset is not intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and ancillary equipment: manuals, cables, etc.). To limit damage to the original packaging, we therefore recommend, where possible, to put it in a second box, avoiding in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product.

Any product that has been minimally used or has suffered alteration, tampering, rupture, abrasion or simple opening of a seal.

In the event that the product is damaged for reasons other than its transport.

Reimbursement Mode

WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, will refund the cost of the returned product under the Right of Withdrawal within 14 (fourteen) calendar days after the receipt of the return. The return will be made with a refund on a credit card if the original payment was made by credit card, and by bank transfer in all other cases. Transportation costs if the remaining amount of the refund is less than 60.00 euros, therefore no longer including the free transport promotion, will be withheld from the total and calculated at the moment, but never exceeding 10.00 Euros.

RETURN POLICY:

How to Request a Return

The intention or the need to request a return must be reported in any case to WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, in written form. In order to speed up the processing of requests it is preferable to use the convenient Return Request Form at the bottom of the page. You will receive a response with acceptance or denial within a very short time, as appropriate, along with clear instructions to make the return. No return will be accepted unless previously authorized by WWW.TOPOLENASHOP.COM of the COMPANY TOPOLENA SHOP SRL in written form.

Requirements for Obtaining Replacement or Refund

All returned products (except in the case of Warranty Replacement) must retain the characteristics they had at the time of purchase, so they must be in "equal to the new" conditions and ready to be resold. All the original seals, labels, tags, boxes or wrappers must be intact. In the absence of this important requirement the product will be considered "used" and will then be sent back to the sender with transport costs charge or withheld with a penalty that will vary from 60% to 80% of the purchase value according to the arrival conditions of the returned product.
In particular, it is worth pointing out the return rules for products as follows:

Accessories:
The product must be returned complete with labels and with intact packaging. Products packaged in plastic blister must be intact and with un open blister and complete with all the integral elements, such as accessories, cables, manuals and various parts, for example.

Transportation Costs for Returns

In the table below, we set out the rules for charging transport in the most frequent return cases to make it easier to understand.
If you are not sure if you want to contact the Customer Service for further clarification:

by email: CUSTOMERCARE@TOPOLENASHOP.COM

Phone: 3772887121

TAKE:
If, as a result of a return made by Right of Withdrawal (required on an order with Free Transport) the net residual value of the order is less than Euro 60.00 (useful threshold for free shipping), the previously honored transport costs will be re-charged to the buyer. All returns – even those with WWW.TOPOLENASHOP.COM TOPOLENA SHOP SRL – travel at the risk of the buyer, who is fully responsible for any damage to the products during transport.
Returns that travel with expenses at the expense of WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, must be entrusted exclusively to the contracted courier, always indicated in our Return Authorization document. Returns made that will be assigned to us by courier other than the one indicated will be automatically rejected and sent back to the sender.

Payments:

Credit Card:
Pay comfortably and instantly with your credit card using the world's most used and secure gateway: PAYPAL. you can pay even if you don't have a PayPal account: enter your details securely and the payment will come to us instantly, allowing us to ship your purchases on the same day. Payment by credit card does not incur any additional cost.

Bank Transfer:
Receive the necessary data to make the transfer at the end of the order and also through the email along with the confirmation of the order. On average, transfers will be in currency within 36 to 48 hours of making them. Your purchase will be shipped immediately after the actual credit of the amount. Payment by Bank Transfer does not incur any additional cost to the following data:

Owner - Topolena Shop Ltd.

IBAN - IT11I0200803447000105474100

Legal:

WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, based in VIA MARENOLA, 14, JULY OF CAMPANIA, 80014, NAPOLI, purchases made on SITO ADDRESS are regulated by the Italian law on remote trading (D.Lgs No. 185 of 22/05/1999). All prices listed on the site are intended to include VAT. All products displayed on the site are intended to be available for immediate delivery, except for several explicit indications. In the event of a momentary depletion or delay of a product, the buyer will be promptly notified by email or phone. However, topoleNA SHOP SRL reserves the right not to conclude the order without taking any responsibility and without any obligation to compensate the purchaser. The purchase agreement is confirmed by the buyer at the time of the conclusion of the purchase procedure on the web. However, the contract is understood to be concluded for the COMPANY TOPOLENA SHOP SRL, only at the time the shipment took place and was notified to the customer with a special confirmation email. All unspecified is governed by D.Lgs No 185 of 22/05/1999 which regulates the subject of remote contracts, i.e. carried out outside commercial premises.

Graphical representation of products

The graphical representation of the products (images, technical data and descriptions) is made for the sole purpose of illustrating the product and is purely indicative. Products may therefore differ from what is represented on the video for obvious reasons of screen color setting (e.g. the color tone of a garment). The images displayed are – in most cases – provided by the manufacturers, and in this regard it is informed that certain products may differ from the graphic representation as a result of changes made by the manufacturer itself, therefore WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, does not assume any responsibility if such changes do not make changes to the functionality and destination of use of a product (e.g. a logo of different color, or a different print or placed in a different site).
The primary commitment of WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, is therefore to provide original products, of official import and covered by the Official Manufacturer Guarantee.

Privacy and Treatment of Personal Data

We refer to the section at the bottom of the page the Privacy statement of TOPOLENA SHOP SRL.

Copyright

The design of the Site, the text, the figures, the selection and arrangement of the same and all the builds of the software, the source code, the software itself (including the applets) and all other material on the site are protected by the copyright of or WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, of its suppliers. All rights are reserved.
You are granted permission to make an electronic copy or print portions of the site in a hard copy for the sole purpose of placing an order using the site as a shopping resource. Any other use of the material posted on the site, including reproduction for purposes other than those mentioned above, modification, distribution, republishing without prior written consent from WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, is strictly prohibited.

WARRANTY CONDITIONS:

WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, distributes only original products, of official import and covered by the Official Manufacturer's Guarantee.

Manufacturer's Guarantee

Each product distributed by WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, enjoys the Official Guarantee of the Manufacturer in the terms indicated by Italian law. From the date of delivery of the product, the buyer is covered by a 24-month Warranty period if he has purchased the product on a personal or 12-month basis if he has purchased for professional purposes (purchase with VAT Number). Once the defect is discovered, the consumer has 2 months to report the defect to WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, which will act to ensure that the rights of the consumer are protected by unbridling all the necessary practices to obtain the repair and/or replacement of the product as soon as possible. The warranty never covers the damage of products caused by misuse of them, much less any damage caused by the same products to third parties or to third-party items and items.

Compliance Guarantee

It is called a compliance defect that can be verified at the time of receipt of the product and is still visible before the start of the use of the product. WWW.TOPOLENASHOP.COM of the TOPOLENA SHOP SRL company offers direct warranty against compliance defects and ensures the immediate replacement of the "non-compliant" product. Manufacturer's Guarantee is valid for all other cases. Examples of compliance flaws:

Receiving a damaged product during transport.

Products that are not compliant according to the manufacturer's.

Receiving a new product with visible defect before use (DAO).

Discovery of a production defect and Return Procedure:

The buyer must report WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, any problem and/or alleged defect within 60 days of the discovery of the same, requesting the return of the affected product through the appropriate RMA module downloadable at the bottom page link.
WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, will authorize the return of the product (with transport as the table above) and will immediately forward the product to the manufacturer, which after technical expertise will express itself on the specific case. After the technical response of the manufacturer WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL,in the case of acceptance of the guarantee will provide the replacement and/or repair of the product and the return by express courier (with transport as table as above). In the event of a negative technical response from the manufacturer under the terms of the Guarantee, WWW.TOPOLENASHOP.COM of the company TOPOLENA SHOP SRL, will provide the return of the product not replaced or not repaired with a charge of the management costs of Euro 20.00. In any case, the technical response of the manufacturer is true for all quality problems. For more information on the return process, see return policy. For electronic equipment, remember that any service center of the reference WWW.TOPOLENASHOP.COM, near you, simply by showing the purchase receipt can still take charge of the Product Guarantee, in order to save your shipping costs to Our location.